Customer Engagement Manager
I am currently looking for a Customer Engagement Manager who speaks Italian, German and French to join my client’s team all over Europe on a Permanent basis.
About the role
- You will be Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
- Facilitates service kick off for customers.
- Ensures periodic service reviews to track the service quality across a range of customers
- Contributes to the overall service/project delivery according to planned scope, budget, and milestones.
- Supports in de-escalations of critical customer situations.
- Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support.
- Contributes to customer release and maintenance activities.
- Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
- Executes and supports problem management and continuous improvement.
- Contributes to the liaison with different SAP stakeholders (Digital).
- Customer Engagement Executives involved in the accounts, to ensure success and integration of the customer.
Required Skillset
- 4+ years of work experience in customer facing role (consulting, IT services)
- Excellent customer focus, Networking , Relationship Building ,Results-driven, Self-organized, Decision making.
- Strong knowledge of IT Service Management, SAP Basis and SAP Application.
- Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers.
- Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals are plus.
- Cloud architecture and IT technical infrastructure know-how.
- Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
- Understanding of escalation handling and procedures.
- Experience in working with cross-cultural and cross-functional teams or individuals.
- Proficiency in English, French or German or Italian.
My client offers:
- Broad range of activities, tasks, and projects.
- Further development and professional advancement.
- Friendly and international working environment.
- Great salary and various benefits
If you want to be involved with tech innovation in a fast-paced environment with an employer that offers a generous Great salary + benefits (including performance related bonuses) and professional growth, then please don’t delay in sending me your CV 🙂
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