Customer Engagement Manager

  • IT
  • PR/066578
  • Permanent

Customer Engagement Manager

I am currently looking for a Customer Engagement Manager who speaks Italian, German and French to join my client’s team all over Europe on a Permanent basis.

About the role

  • You will be Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
  • Facilitates service kick off for customers.
  • Ensures periodic service reviews to track the service quality across a range of customers
  • Contributes to the overall service/project delivery according to planned scope, budget, and milestones.
  • Supports in de-escalations of critical customer situations.
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support.
  • Contributes to customer release and maintenance activities.
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
  • Executes and supports problem management and continuous improvement.
  • Contributes to the liaison with different SAP stakeholders (Digital).
  • Customer Engagement Executives involved in the accounts, to ensure success and integration of the customer.

Required Skillset

  • 4+ years of work experience in customer facing role (consulting, IT services)
  • Excellent customer focus, Networking , Relationship Building ,Results-driven, Self-organized, Decision making.
  • Strong knowledge of IT Service Management, SAP Basis and SAP Application.
  • Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers.
  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals are plus.
  • Cloud architecture and IT technical infrastructure know-how.
  • Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
  • Understanding of escalation handling and procedures.
  • Experience in working with cross-cultural and cross-functional teams or individuals.
  • Proficiency in English, French or German or Italian.

My client offers:

  • Broad range of activities, tasks, and projects.
  • Further development and professional advancement.
  • Friendly and international working environment.
  • Great salary and various benefits

If you want to be involved with tech innovation in a fast-paced environment with an employer that offers a generous Great salary + benefits (including performance related bonuses) and professional growth, then please don’t delay in sending me your CV 🙂

Job Reference: PR/066578


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Contact Name: Akua Kyei
Contact Email:
Contact Tel: +44(0)2035887706