One of my market leading client is urgently looking for a Desk Side Support Engineer to join their team in the UK.
This is a great opportunity to work with new technologies in an international environment.
What you will do:
- Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions in a Tech Bar support environment
- Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
- Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
- Provide operating system and application support to diagnose and resolve unique, non-recurring problems
- Identifies potential escalations and proactively alerts management as needed
- Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
- Recommend and/or performs upgrades on systems
What you need:
- A professional demeanour and strong customer service/consulting/training skills
- 3+ years IT support experience, ideally in an Tech Bar environment
- Experience with troubleshooting/repairing desktop and laptop hardware
- Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
- Strong understanding of MAC operating system and troubleshooting skills
- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
- Strong Microsoft operating system troubleshooting skills
- Experience with ticketing systems (BMC, Remedy etc.)
- Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
- SCCM experience
My client offers:
- Broad range of activities, tasks and projects
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
Does this sound like you?
If you want to be involved with a fast-paced environment with an employer that offers a generous competitive salary and professional growth, then this position is a perfect match for you. Limited slots available, Please send me your CV immediately!