Desk Side Support

  • IT
  • PR/066461
  • Permanent

One of my market leading client is urgently looking for a Desk Side Support Engineer to join their team in the UK.
This is a great opportunity to work with new technologies in an international environment.

What you will do:

  • Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions in a Tech Bar support environment
  • Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
  • Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
  • Provide operating system and application support to diagnose and resolve unique, non-recurring problems
  • Identifies potential escalations and proactively alerts management as needed
  • Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
  • Recommend and/or performs upgrades on systems

What you need:

  • A professional demeanour and strong customer service/consulting/training skills
  • 3+ years IT support experience, ideally in an Tech Bar environment
  • Experience with troubleshooting/repairing desktop and laptop hardware
  • Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
  • Strong understanding of MAC operating system and troubleshooting skills
  • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
  • Strong Microsoft operating system troubleshooting skills
  • Experience with ticketing systems (BMC, Remedy etc.)
  • Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
  • SCCM experience

My client offers:

  • Broad range of activities, tasks and projects
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits

Does this sound like you?
If you want to be involved with a fast-paced environment with an employer that offers a generous competitive salary and professional growth, then this position is a perfect match for you. Limited slots available, Please send me your CV immediately!

Job Reference: PR/066461


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Contact Name: Manraj Rattan
Contact Email:
Contact Tel: +44(0)2035887706