Deskside Support Technician

  • IT
  • PR/066726
  • Permanent

One of my market leading client is urgently looking for a DesksideSupportTechnician to join their team in, France(Paris).
This is a great opportunity to work in an IT industry with exposure to new technologies and an international environment.


  • Provide comprehensive technical support services to the Client’s internal customers and service providers.
  • Assess reported issues and work directly with Client’s service providers for escalation and timely issue resolution.
  • Follow established Asset Management processes
  • Perform IMAC-related tasks as assigned.
  • Effectively consult with the Deskside Manager on any cases where high-level technical support is needed.
  • Replicate and resolve customer incidents in the software & hardware environment.
  • Escalate issues to the Deskside Manager where Client Home Office personnel are required for resolution.
  • Create and submit detailed call logs documenting customer interactions to be inclusive of accuracy, thoroughness and timeliness.
  • Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.
  • Perform customer support related tasks and special projects as assigned by management.
  • Organize and utilize all support resources provided including emails, documentation, contact lists, etc.


  • Substantial experience in Notebooks and Printers management
  • Supporting Windows core technologies
  • Collaboration experience including remote control of PCs and video conferencing knowledge
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Microsoft Office Suite, Windows Operating Systems, VPN client software (Cisco Anyconnect, Symantec VIP Access for Mobile Devices), Remote Desktop tools (Bomgar)
  • Proficiency with LAN/WAN troubleshooting
  • Ability to perform root cause analysis and determine appropriate course of action based on result
  • A+ Certification (Must be attained within three months of employment)

My client offers:

  • Broad range of activities, tasks and projects
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits

Does this sound like you?
If you want to be involved with a fast-paced environment with an employer that offers a generous competitive salary and professional growth, then this position is a perfect match for you. Limited slots available, Please send me your CV immediately!

Job Reference: PR/066726


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Contact Name: Manraj Rattan
Contact Email:
Contact Tel: +44(0)2035887706