Desktop Support Engineer

We have a current opportunity for a Desktop Support Engineer on a contract basis. The position will be based in Rotterdam.

Please see below the skills needed and the tasks and responsibilites in order to succeed in this long term position:

Good general understanding of IT principles such as Networks, Hardware and Domains · Working knowledge of leading software packages such as MS Office, Adobe, Java etc. · Good working knowledge of Operating systems such as Windows and Mac related software and applications · Good experience in End user device hardware and software troubleshooting · Good experience of supporting devices such as printers, meeting room equipment’s. · Knowledge of mobile devices in particular iPhone and iPad · Experience in building, configuring, replacing and troubleshooting EUC hardware components · Awareness of data backup principle · Familiarity of Virtual, MDM, Citrix, VPN environment · Basic knowledge and familiarity with devices in Network and compute environment.

Roles & Responsibilities · Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/ applications · Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices · Perform general preventative maintenance tasks on devices and software · To follow and execute instructions provided by Subject Matter Experts · Provide onsite hand and eye support to TCS / Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment · To assist users with any logged IT related incident when called upon · To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary · To accurately record, update and document requests using the IT service desk system · To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

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