Position: Front Office Engineer with Spanish
Type of role: Permanent
Are you looking for a professional career in one of the leading multinational telecommunication company?
Want to work for a company which offers competitive salary and great career progression?
* Supervision 24/7 of complete network and all related services and applications: NT, IT, in accordance with the agreed service levels.
* Takes the first corrective actions to isolate and neutralize the incidents and if necessary escalate to next technical level support.
* Dispatch and control 1st line Field Service technicians.
* Network surveillance, 1st Level restoration and preventive maintenance;
* Work utilizing pre-prepared Instruction, Script commands, etc.; handle 80% of upcoming issues and 20% escalate to Back Office
* Ticket record and solve standard problems;
* Interaction with other technicians, customer technical staff and other groups within Service Delivery organization
* Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level
* Report on relevant KPI’s in relationship to agreed levels.
* The engineer will be the responsible team member, working in a shift 24×7.
* Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering
* Experience with ICT operations and maintenance support is a plus
* Be able to judge on operational acceptance complex new systems / applications
What’s on offer:
* Challenging work and competitive salary package.
* Access to extensive private medical insurance at Regina Maria;
* Performance based bonuses annually
* SIM Allowance/month
* Shift allowance if your duty is on shift as up to 30%-40% additional to your NET income, upon working hours during night/weekends
Interview slots filling up, contact me ASAP and send me your CV if interested!
Job Reference: PR/065435
Salary per: Annum
Job Start Date:
Job Type: Permanent
Job Industry: Telecommunications