IT Senior Engineer FSO

  • IT
  • PR/066262
  • Permanent

One of my market leading client is urgently looking for a IT Senior Engineer to join their team in Italy.
This is a great opportunity to work with new technologies in an international environment.

What you will do:

  • Knowledgeable about current Microsoft Windows operating systems.
  • Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.
  • Experience and skill administering enterprise Microsoft SCCM.
  • Monitor the tickets for SLA/Quality/Aged Profile/MD tickets/Premium Tickets
  • Ensuring all Incidents/Requests are met within the agreed service targets
  • Review of any SLA failures
  • Responsible for updating the engineer Shift Rota and Holidays/Sickness approval
  • Review technical performance by engineer
  • Provides coaching to the engineers
  • SME for all processes
  • IMAC – Supplier/Logistics/Client Advice/Moves Management.
  • Ensure discussions and decisions lead toward closure

What you need:

  • 4-year Bachelor’s degree.
  • Relevant certifications (MCP, CCNA, etc.)
  • Experience in customer service
  • Proven analytical, troubleshooting and problem solving skills.
  • 4-5 years of technical support or 2 – 3 years’ junior system administrator experience.

My client offers:

  • Broad range of activities, tasks and projects
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits

Does this sound like you?

If you want to be involved with a fast-paced environment with an employer that offers a generous competitive salary and professional growth, then this position is a perfect match for you. Please send me your CV immediately

Job Reference: PR/066262


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Contact Name: Manraj Rattan
Contact Email:
Contact Tel: +44(0)2035887706