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Office 365: FastTrack Program Manager-EPM

London, UK
IT
£300.00 - 350.00
CR/051738
Contract

For our client we are looking for an office 365 specialist. This is a remote 6-12 month extendable contract position. Ideally looking for an English and French, Italian or Spanish speaker

Role Requirements:

Ideal candidates will have deep expertise in Office 365 deployment and adoption in large organizations, a proven track record of seamless engagement with customers, and the ability to collaborate with multiple stakeholders inside and outside the company. The candidate must have a passion for the customer, demonstrated through professionalism and striving for excellence. The ideal candidates will have demonstrated experience in coaching and building a broad community covering, Account Management, Sales, Delivery and working with Project Managers, Engineers and Architects.

This role requires strategic and critical thinking, problem solving skills, results driven, demonstrated cross-group collaboration, and deep knowledge of Office 365 deployment. The ability to successfully work across both technical and non-technical senior management including Executives in large enterprises and across the Microsoft partner community. The candidate must have a good eye for detail and the ability to identify risks and clear mitigation plans to address them in a constructive manner, before they become issues.

Key Responsibilities:

The Person will be responsible for ensuring High Quality Accelerated Delivery and providing mediation, utilizing other FastTrack resources to aid recovery and accelerated delivery and adoption.
Champion the FastTrack delivery methodology, to customers, partners and field personnel to ensure the onboarding experience is focused on standard and outcome-oriented activities.
Drive Adoption through engaging with Account Teams, customers, partners using FastTrack, observing progress and surfacing technical/business blockers that could impact onboarding and adoption of the Office 365 service.
Ensure deep education is driven for Office 365, FastTrack across key Microsoft field roles.
Act as liaison between Microsoft account teams, corporate teams, and partner teams owning rapid and thoughtful feedback to drive improvement for the FastTrack experience for Office 365 customers.
Act as the Area subject matter expert on Office 365 FastTrack deployment and usage reporting in key readiness events, gather and share consumption best practices with the broad Microsoft partner and internal community, and build a strong community of onboarding sales engineers WW.
Increase Customer and Partner Onboarding Satisfaction
Increase Office 365 and EMS active use
Time and cost reduction to onboard Customers
Qualifications & Competencies:

Degree in Business, Information Systems, Computer Science, or Engineering, or equivalent work experience.
10+ years related corporate and/or consulting IT experience, including both program management and service delivery.
Must have a proven record of delivering business value through direct CXO-level interactions.
Business process and people management skills or related experience required.
Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
Exceptional leadership acumen with demonstrated success in "engaging virtual teams" with ability to influence others.
Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success
Comfort in discussing, understanding and contributing to the solution advancement of Microsoft and the Office 365 business
Resourceful, confident under pressure, with demonstrated skills in expectation management.
Knowledge of how to work with Microsoft Sales teams, Microsoft Delivery teams and partners to secure Office 365 deals
The ideal candidate should have a degree in engineering or similar or the equivalent in work experience.
Apply now for immediate interviews!