Senior Support Engineer

  • IT
  • PR/066067
  • Permanent

Senior Support Enginee

One of my market leading clients is urgently looking for a Senior Support Engineer to join their team in Switzerland on a Permanent basis.

This is a great opportunity to work in an IT industry where you will become a member of the Global Trading Systems, Production team, and a growing dynamic team with many challenges and opportunities.

Job Description:

  • Your responsibilities include supporting our Front Office Sales and Trading flows.
  • Providing day-to-day User and Technical Support across Credit Suisse’s Trading business.
  • This is a strategic opportunity to further your career in technology through a meaningful role
  • As part of the team responsible for supporting critical business flows and software.
  • In this position you build and maintain positive relationships with our key partners particularly with the business users and application development to provide a single point of contact for IT issues in this space.
  • You investigate current issues in order to provide our business with solutions or work around to minimize business impact and especially external client impact.
  • You provide technical expertise, coordinate with other Credit Suisse IT teams to resolve complex issues across systems owned by different departments.
  • You will be responsible for root cause analysis to ensure issues are permanently fixed in order to improve the quality of our platform and the user/client experience.
  • You lead major incident resolution to ensure that incidents which may have an adverse impact are appropriately resolved.
  • You drive improvements across software applications including monitoring and automation.

Required Skills:

  • Experience of working as a Senior Support team member in a complex heterogeneous IT infrastructure environment, in a high pressure, demanding area
  • Experience in supporting High Criticality Trading Systems
  • Technical skills in Unix (e.g. handling files, searching logs, checking processes)
  • Databases / SQL (Oracle / Sybase / Microsoft SQL) and Windows Server knowledge will help you to succeed in your role
  • Excellent analytical skills which are demonstrated through education or career experience
  • Strong listening & spoken communication skills in English (German is a plus) and strong client facing skills.
  • Dedication to fostering an inclusive culture and value diverse perspectives

My client offers:

  • Broad range of activities, tasks, and projects.
  • Further development and professional advancement.
  • Friendly and international working environment.
  • Competitive salary and various benefits.

Does this sound like you?
If you want to be involved with tech innovation in a fast-paced environment with an employer that offers a generous competitive salary + benefits (including performance related bonuses) and professional growth, then this position is a perfect match for you.

Please send me your CV immediately.

Job Reference: PR/066067


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Contact Name: Akua Kyei
Contact Email:
Contact Tel: +44(0)2035887706