Service Delivery Consultant

  • IT
  • PR/066648
  • Permanent

One of my market leading client is urgently looking for a Service Delivery Consultant to join their team in Sweden
This is a great opportunity to work in an IT industry with exposure to new technologies and an international environment.

What you will do:

  • Assist in goal setting, skill enhancement and performance reviews activities for team
  • Investigate and resolve any issues resulting from substandard performance.
  • Ensure company policies and procedures are followed by the team members.
  • Provide support and guidance to service staff to ensure timely and quality customer services.
  • Develop programs to improve technical and customer service skills of service staffs.
  • Address customer enquiries, resolve issues and obtain customer feedbacks proactively.
  • Identify and resolve employee concerns/complaints.
  • Maintain positive and healthy relationship with various teams to ensure customer service effectiveness.
  • Support service teams in achievement of service goals.
  • Assist in interviewing and hiring new professionals in run/one time teams
  • Ensure that the resources are properly trained to meet service objectives.
  • Meeting agreed contractual KPI and PIs

What you need:

  • Bachelor/Master degree with 5 years of IT and Service Delivery specific domain
  • Managed 10 members team for at least 2 years
  • Excellent in Customer and Vendor management
  • ITIL foundation knowledge and ITIL based tool /ServiceNow basic knowledge to handle Incident, Problem, Change , SR etc.
  • Excellent communication in Swedish and English

My client offers:

  • Broad range of activities, tasks and projects
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits

Does this sound like you?
If you want to be involved with a fast-paced environment with an employer that offers a generous competitive salary and professional growth, then this position is a perfect match for you. Limited slots available, Please send me your CV immediately!

Job Reference: PR/066648


Salary per: Annum

Job Duration:

Job Start Date:

Job Type:

Job Industry:

Apply Now

Contact Name: Manraj Rattan
Contact Email:
Contact Tel: +44(0)2035887706