Service Delivery Manager
I am currently looking for a Service Delivery Manager to join my client’s team in Gothenburg, Sweden on a Permanent basis.
About the Role
- Responsible for E2E managed services( mainframe, midrange, DB, MQ, backup, storage, DC-LAN services).
- Excellent knowledge and experience in Datacenter services( infra, consolidation and migration)
- Excellent knowledge and experience IT operations and service Management.
- Service desk functions and End user services including setting the strategic, tactical and operational approach for Project governance, Delivery models and Project execution for Major projects.
- Act as Service Deliver Manager with technical understanding on End User Computing (primarily AD, O365, SCCM/ Tanium) Network and Security Technologies.
- Can manage the priority tasks, escalations, Continuous Service Improvements, Service Level Management, Value Add and Customer Satisfaction.
- Will be required to manage regular and Ad-hoc reports about their IT Infrastructure including Forecast and spend at high level.
- Ensure the local laws or rules are implemented and considered for any central initiatives.
- Ensure Inflight & New Transformations solutions are getting implemented in their respective sites.
- Take responsibility of ongoing in-flight local projects in their respective sites and drive them with technical teams.
- Evaluating the stability of the customer’s technology and IT support, identifying risks to the business related to technology issues.
- Ensure central initiatives and processes are implemented at their respective sites.
- Provide IT Infrastructure details to Transformation teams to propose new centralized solutions.
- Ensure the IT Infrastructure inventory of their respective sites are always upto date and available on demand.
- Will be the first point of escalations for any IT related issues for their respective sites.
- Gather the network diagrams indicating the LAN/WAN connectivity for their each site and keep an eye on requirements for bandwidth upgrade with increasing volume (users base, ticketing count etc.).
My client offers:
- Broad range of activities, tasks, and projects.
- Further development and professional advancement.
- Friendly and international working environment.
- Great salary and various benefits.
If you want to be involved with tech innovation in a fast-paced environment with an employer that offers a generous Great salary + benefits (including performance related bonuses) and professional growth, then please don’t delay in sending me your CV 🙂