Service Lead Desk (Ivanti)

  • IT
  • PR/066158
  • Permanent

One of my market leading clients is looking for a Service Lead Desk (Ivanti) to join their team in Munich, Bavaria, Germany on a Permanent basis. This is a great opportunity to work in an IT industry where you will become a member of the global Rollout & Operate team.


  • Management and support of Ivanti DSM (Desktop and Server Management) and Thin Clients.
  • Knowledge of site creation and site management using DSM.
  • Knowledge of DSM upgrades and backup and restore.
  • Knowledge of Ivanti DSM agent installation and management.
  • Sound knowledge of DSM generalization and integration with other tools such as SNOW, AVD (Azure virtual desktop).
  • should have the knowledge of developmental work using DSM.
  • Knowledge about the depots and business logic server.
  • Knowledge of packaging of applications/softwares using Ivanti DSM.
  • Software distribution (patches and packages) using Ivanti DSM tool.
  • Knowledge of Advanced patch management for standard applications (such as Mozilla, Google chrome, 7 Zip, Adobe etc.) and patching (Microsoft and 3rd party) relating policies.
  • Sound knowledge of driver management/driver/bios/firmware upgrades using Ivanti DSM.
  • Provide 2nd and 3rd line BAU support including resolving P1 and P2 incidents and problem management.
  • Discovery, analysis, and planning for deployment of Windows 10, Office 365 major updates and other software wrappers via Ivanti DSM.
  • Coordinate with client L3 team in resolving and addressing the escalations.
  • Coordinate with ALM team for regular update of asset and software inventory onto CMDB.
  • Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities to ensure the standards required.

Skill Set

  • Scripting Skill (VBScript, PowerShell).
  • Knowledge in Azure WVD and Dell Wyse management.
  • Development/Infrastructure amendments/Integrations to the DSM solution.

My client offers:

  • Broad range of activities, tasks, and projects.
  • Further development and professional advancement.
  • Friendly and international working environment.
  • Great salary and various benefits.

Does this sound like you?

If you want to be involved with tech innovation in a fast-paced environment with an employer that offers a generous competitive salary + benefits (including performance related bonuses) and professional growth, then this position is a perfect match for you.

Please send me your CV immediately.

Job Reference: PR/066158


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Contact Name: Akua Kyei
Contact Email:
Contact Tel: +44(0)2035887706